Australia's longest running lender-focused conference

Optimise loan processes, technology and customer experience to maximize market share, reduce costs and improve acquisition

The lending market is more competitive than ever before, with smaller margins, decreased cash rates, and the threat of disruptors challenging traditional lending models. With this change in focus, customer experience is now the biggest means for banks, credit unions, mutual funds and mortgage brokers to differentiate from the competition and ultimately maximise market share.

Loan Origination Excellence will bring lending specialists together to share success stories, lessons learnt and examine how to overcome the latest challenges in the lending process.

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Simply attend this 2-day conference and learn to:

Achieve a personalised and customer centric experience by leveraging customer insights and having an effective omni-channel and digital presence

Improve customer acquisition and retention through digital channels and new or improved processes you can take back to your organisation

Increase efficiency, streamline processes and reduce cost through digitisation, automation and process excellence

Manage change successfully by learning the tools needed to support your staff as they transition and adapt to automated operating environment

Join the leading experts in the nation and learn from the best in lending, banking, technology, customer experience and disruption now!


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What’s new for 2017?

Discover how Gamification can help you profile your customers so that you can offer them the right products at the right time, and how Robotic Process Automation can drive significant cost savings and improve efficiency of the loan origination process in your organisation.


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