01 - 02 May, 2019 | Sydney, Australia

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View Program - Loan Origination Experience 2019

The 14th Loan Origination & Experience Summit will return in Sydney on the 1 - 2 May 2019, to focus on:Streamlining front-to-back end processes to offer consumers a seamless  loan experienceLeverag ...

Past Presentations

Using Pathway Analytics to Understand Changing Customer Behaviours, Patterns and Their Journey

In this presentation from Loan Origination & Experience 2018, Patrick McQuaid General Manager of Customer Data & Analytics at NAB covered:Using a pathway approach to gain a more insightful and holistic understanding of customers characteristicsLeveraging customer behavioural differences to create a personalised application processCreating a clearly defined strategy to maximise the effectiveness of different channels

Managing Customer Engagement in an Uncertain Environment: Considering the Impacts of Tightening Regulatory Requirements

In this presentation from Loan Origination & Excellence 2018, Brett Walker Manager – Home Lending Customer Lifecycle at Suncorp Group covered:Pricing & ProductsOrigination processes and settlement forecastingCredit policyExisting customer propositions & experience

When Collaboration Hits: How Lenders can Prime Themselves Now for Open Banking and CCR For Improved Transparency and Customer Centricity

In this presentation from Loan Origination & Excellence 2018, Clayton Howes, CEO at MoneyMe covered:The implications of open banking and CCR for both smaller fintechs and larger traditional lendersHow a customer-centric, technology-driven model is the key to survivingThe importance of maintaining brand integrity throughout the transformation process

Excellence in Digital, Customer-Led, Loan Onboarding

In this presentation from Loan Origination & Excellence 2018, Dr Christopher Wooldridge, Senior Pre-Sales Consultant at Avoka covered:How does the experience offered by Australian banks compare to their North American and European peers?What do digital customers expect by way of an excellent onboarding experience?How is mobile shaping digital service design and how will the biometric devices embedded...

Additional Content Download

Developing New Ways to Provide a Superior Customer Experience

Ahead of the 13th annual Loan Origination Excellence Summit 2018 we chat to Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp. In this indepth Q&A Brett shares with us details of Suncorp’s transformation programme and explores how this programme is optimising the loan origination process by creating...

RoboChat: Australia’s First Home Loan Virtual Agent

Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers....

BANKWEST: Technology Innovation the main driving force for customer satisfaction

Ahead of the Loan Origination Excellence Summit 2018 we take a look at this report by CIO, Avoka and Bankwest that explores the opportunities technology innovation and integration provides financial institutions in providing their customers with a superior customer experience.