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Loan Origination Industry Snapshot: Automating Processes to Make Your Business More Customer-Centric
In a sector filled with emerging fintech disrupters, similar product offerings and constantly decreasing margins and cash rates - the lending industry has never been so competitive. In an attempt to differentiate from the competition, banks and credit unions are integrating innovative digital technologies to streamline loan origination processes while...
A look at Elders’ Successful Customer-Centric Approach to Loan Origination
With the emergence of fintech disrupters, similar product offerings and constantly decreasing margins and cash rates, the lending industry has never been so competitive. In order to differentiate themselves from the competition, lenders are adopting a more customer-centric focus which effectively blends the efficiencies of digitisation, with the convenience of...
Shifting Bargaining Power to Consumers to Increase Customer Feedback Ratings and Establish Stronger Client Relationships
In this presentation from Loan Origination Excellence 2017, Mark Bevan, Founder of Fintech Joust explores: The shift of power to consumers and what this will mean for financial institutionsMaintaining market share and remaining competitive against non-bank lendersLeveraging transparency as a means of Increasing rate competitiveness
Machine Learnings Role in the Future of Loan Processing – the Coming End of the Origination Platform as a Solution
In this presentation from Loan Origination Excellence 2017, Simen Munter, Large Scale Process Specialist at ANZ explores:How machine learning can be used for credit decisioning and its potential in the processing spaceMachine learning as a cost effective, agile and fast means of driving performance and outcomesThe linkage between robotic process...
Moving Away from Manual Process for Increased Efficiencies and Cost Reductions for Smaller Lenders
In this presentation from Loan Origination Excellence 2017, Steven Ramage, Head of Credit at Heritage Bank explores:Remaining competitive through improving loan processesReducing speed to yes by leveraging technology and reportingPreparing to test and learn through new distribution channelsKey learning’s from automating processes in a smaller scale institutions
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Developing New Ways to Provide a Superior Customer Experience
Ahead of the 13th annual Loan Origination Excellence Summit 2018 we chat to Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp. In this indepth Q&A Brett shares with us details of Suncorp’s transformation programme and explores how this programme is optimising the loan origination process by creating...
Look at Suncorp Bank’s 24 Hour Home Loan Process and Their Customer-Centric Business Plan
Ahead of the Loan Origination Excellence 2017 event we chat to Stuart Nielsen, Head of Banking Process and Optimisation at Suncorp Bank. Stuart shares the new innovative processes Suncorp has developed and explores how these innovations are differentiating Suncorp from the pack by improving efficiency while also increasing customer engagement...
RoboChat: Australia’s First Home Loan Virtual Agent
Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers. In...
How to Differentiate From the Competition
In a sector filled with emerging fintech disrupters, similar product offerings and constantly decreasing margins and cash rates the lending industry has never been so competitive.In an attempt to differentiate from the competition, banks and credit unions are integrating innovative digital technologies to streamline loan origination processes while also working...
BANKWEST: Technology Innovation the main driving force for customer satisfaction
Ahead of the Loan Origination Excellence Summit 2018 we take a look at this report by CIO, Avoka and Bankwest that explores the opportunities technology innovation and integration provides financial institutions in providing their customers with a superior customer experience.