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Developing New Ways to Provide a Superior Customer Experience

Developing New Ways to Provide a Superior Customer Experience

Ahead of the 13th annual Loan Origination Excellence Summit 2018 we chat to Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp. In this indepth Q&A Brett shares with us details of Suncorp’s transformation programme and explores how this programme is optimising the loan origination process by creating a seamless digital marketplace all within the constrains of compliance and risk requirements. 

RoboChat: Australia’s First Home Loan Virtual Agent

RoboChat: Australia’s First Home Loan Virtual Agent

Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers.

In this article Elisabeth shares with us details of how UBank’s RoboChat technology, Australia’s first home loan virtual agent, was developed and delves into the benefits this technology is having not just for UBank’s customers, but for the organisation itself.   

BANKWEST: Technology Innovation the main driving force for customer satisfaction

BANKWEST: Technology Innovation the main driving force for customer satisfaction

Ahead of the Loan Origination Excellence Summit 2018 we take a look at this report by CIO, Avoka and Bankwest that explores the opportunities technology innovation and integration provides financial institutions in providing their customers with a superior customer experience.