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Loan Origination Industry Snapshot: Automating Processes to Make Your Business More Customer-Centric

Loan Origination Industry Snapshot: Automating Processes to Make Your Business More Customer-Centric

In a sector filled with emerging fintech disrupters, similar product offerings and constantly decreasing margins and cash rates - the lending industry has never been so competitive.

In an attempt to differentiate from the competition, banks and credit unions are integrating innovative digital technologies to streamline loan origination processes while also working to increase market share and improve customer experience.

Ahead of Loan Origination Excellence 2017 five lending institutions across Australia share the innovative strategies they're employing that are differentiating them from the pack by improving process efficiency and highlighting customer engagement as a key selling point.

A look at Elders’ Successful Customer-Centric Approach to Loan Origination

A look at Elders’ Successful Customer-Centric Approach to Loan Origination

With the emergence of fintech disrupters, similar product offerings and constantly decreasing margins and cash rates, the lending industry has never been so competitive.

In order to differentiate themselves from the competition, lenders are adopting a more customer-centric focus which effectively blends the efficiencies of digitisation, with the convenience of human service in order to offer a seamless, customer focused home loanprocess. 

Before the upcoming Loan Origination Excellence event,John Rolfe, Head of Home Loans at Elders in South Australia discusses how Elders successfully negotiated change management and made the customer experience their unique selling point in order to improve customer retention and increase market share.  

Shifting Bargaining Power to Consumers to Increase Customer Feedback Ratings and Establish Stronger Client Relationships

Shifting Bargaining Power to Consumers to Increase Customer Feedback Ratings and Establish Stronger Client Relationships

In this presentation from Loan Origination Excellence 2017, Mark Bevan, Founder of Fintech Joust explores: 

  • The shift of power to consumers and what this will mean for financial institutions
  • Maintaining market share and remaining competitive against non-bank lenders
  • Leveraging transparency as a means of Increasing rate competitiveness

Machine Learnings Role in the Future of Loan Processing – the Coming End of the Origination Platform as a Solution

Machine Learnings Role in the Future of Loan Processing – the Coming End of the Origination Platform as a Solution

In this presentation from Loan Origination Excellence 2017, Simen Munter, Large Scale Process Specialist at ANZ explores:

  • How machine learning can be used for credit decisioning and its potential in the processing space
  • Machine learning as a cost effective, agile and fast means of driving performance and outcomes
  • The linkage between robotic process automation and machine learning

Moving Away from Manual Process for Increased Efficiencies and Cost Reductions for Smaller Lenders

Moving Away from Manual Process for Increased Efficiencies and Cost Reductions for Smaller Lenders

In this presentation from Loan Origination Excellence 2017, Steven Ramage, Head of Credit at Heritage Bank explores:

  • Remaining competitive through improving loan processes
  • Reducing speed to yes by leveraging technology and reporting
  • Preparing to test and learn through new distribution channels
  • Key learning’s from automating processes in a smaller scale institutions

Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your attendence to the Loan Origination Excellece Summit 2018? It's easy! Simply download the registration form and email to registration@iqpc.com.au

Developing New Ways to Provide a Superior Customer Experience

Developing New Ways to Provide a Superior Customer Experience

Ahead of the 13th annual Loan Origination Excellence Summit 2018 we chat to Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp. In this indepth Q&A Brett shares with us details of Suncorp’s transformation programme and explores how this programme is optimising the loan origination process by creating a seamless digital marketplace all within the constrains of compliance and risk requirements. 

 Look at Suncorp Bank’s 24 Hour Home Loan Process and Their Customer-Centric Business Plan

Look at Suncorp Bank’s 24 Hour Home Loan Process and Their Customer-Centric Business Plan

Ahead of the Loan Origination Excellence 2017 event we chat to Stuart Nielsen, Head of Banking Process and Optimisation at Suncorp Bank. Stuart shares the new innovative processes Suncorp has developed and explores how these innovations are differentiating Suncorp from the pack by improving efficiency while also increasing customer engagement and retention. 

RoboChat: Australia’s First Home Loan Virtual Agent

RoboChat: Australia’s First Home Loan Virtual Agent

Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers.

In this article Elisabeth shares with us details of how UBank’s RoboChat technology, Australia’s first home loan virtual agent, was developed and delves into the benefits this technology is having not just for UBank’s customers, but for the organisation itself.   

How to Differentiate From the Competition

How to Differentiate From the Competition

In a sector filled with emerging fintech disrupters, similar product offerings and constantly decreasing margins and cash rates the lending industry has never been so competitive.

In an attempt to differentiate from the competition, banks and credit unions are integrating innovative digital technologies to streamline loan origination processes while also working to increase market share and improve customer experience. Ahead of Loan Origination Excellence 2018 we explore 5 innovative strategies Australia’s leading financial institutions are utilising.

BANKWEST: Technology Innovation the main driving force for customer satisfaction

BANKWEST: Technology Innovation the main driving force for customer satisfaction

Ahead of the Loan Origination Excellence Summit 2018 we take a look at this report by CIO, Avoka and Bankwest that explores the opportunities technology innovation and integration provides financial institutions in providing their customers with a superior customer experience.