Case Studies

 Look at Suncorp Bank’s 24 Hour Home Loan Process and Their Customer-Centric Business Plan

Look at Suncorp Bank’s 24 Hour Home Loan Process and Their Customer-Centric Business Plan

Ahead of the Loan Origination Excellence 2017 event we chat to Stuart Nielsen, Head of Banking Process and Optimisation at Suncorp Bank. Stuart shares the new innovative processes Suncorp has developed and explores how these innovations are differentiating Suncorp from the pack by improving efficiency while also increasing customer engagement and retention. 

RoboChat: Australia’s First Home Loan Virtual Agent

RoboChat: Australia’s First Home Loan Virtual Agent

Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers.

In this article Elisabeth shares with us details of how UBank’s RoboChat technology, Australia’s first home loan virtual agent, was developed and delves into the benefits this technology is having not just for UBank’s customers, but for the organisation itself.