Excellence in Digital, Customer-Led, Loan Onboarding

Excellence in Digital, Customer-Led, Loan Onboarding

In this presentation from Loan Origination & Excellence 2018, Dr Christopher Wooldridge, Senior Pre-Sales Consultant at Avoka covered:

  • How does the experience offered by Australian banks compare to their North American and European peers?
  • What do digital customers expect by way of an excellent onboarding experience?
  • How is mobile shaping digital service design and how will the biometric devices embedded in mobile devices change loan origination?

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