Managing Customer Engagement in an Uncertain Environment: Considering the Impacts of Tightening Regulatory Requirements

Managing Customer Engagement in an Uncertain Environment: Considering the Impacts of Tightening Regulatory Requirements

In this presentation from Loan Origination & Excellence 2018, Brett Walker Manager – Home Lending Customer Lifecycle at Suncorp Group covered:

  • Pricing & Products
  • Origination processes and settlement forecasting
  • Credit policy
  • Existing customer propositions & experience

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