RoboChat: Australia’s First Home Loan Virtual Agent

RoboChat: Australia’s First Home Loan Virtual Agent

Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers.

In this article Elisabeth shares with us details of how UBank’s RoboChat technology, Australia’s first home loan virtual agent, was developed and delves into the benefits this technology is having not just for UBank’s customers, but for the organisation itself.   


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