01 - 02 May, 2019 | Sydney, Australia

Joe Mittiga


Head of Customer Operations
ING Direct


4:20 PM Using Biometrics In The Loan Verification Process To Reduce Risk In Loan Application

With the tightening of regulations on the banking sector to manage risk in loan applications, the focus for ING Bank has shifted toward offering a complete digital experience for their customers;

  • By implementing biometrics into their digital loan verification process, customers are able to verify their ID digitally
  • Collect and verify income and expenses digitally

This eliminates the risk involved with sending sensitive information via mail or email and speeds up the decision-making process.

  • How to seamlessly integrate this feature into the front-end platform to enable customers to easily access and manage their reactions to digitally storing their data
  • Driving transparency in credit reporting with direct access to customer information
  • Internal and external challenges implementing this Digital ID and Income/Expenses piece into the user interface


Check out the incredible speaker line-up to see who will be joining Adriana.

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