Head of Customer Operations
With the tightening of regulations on the banking sector to manage risk in loan applications, the focus for ING Bank has shifted toward offering a complete digital experience for their customers;
- By implementing biometrics into their digital loan verification process, customers are able to verify their ID digitally
- Collect and verify income and expenses digitally
This eliminates the risk involved with sending sensitive information via mail or email and speeds up the decision-making process.
- How to seamlessly integrate this feature into the front-end platform to enable customers to easily access and manage their reactions to digitally storing their data
- Driving transparency in credit reporting with direct access to customer information
- Internal and external challenges implementing this Digital ID and Income/Expenses piece into the user interface