01 - 02 May, 2019 | Sydney, Australia

Brett Walker


Manager Business Process Management Retail & Consumer Lending
Suncorp Group


12:10 PM Case Study Banner: How Suncorp is Engaging Consumers in a Complete Home Buying Journey To Maximise Cross-Selling Opportunities

Given that mortgages are the single largest investment made by an individual in their lifetime, the experience must be the differentiating factor that lenders can offer their customers. Rethinking mortgages as not only a product, but an on-going journey that addresses the needs around the purchase of the property will empower lenders to engage and establish loyalty with their customers. This value has been captured by Suncorp through strategic investments to stages of the home-buying journey and where Suncorp can be involved in the journey:

  • Traditional needs such as home purchase, sale and renovation (add loans)
  • Other home purchase related services, from conveyancing and removalists to mail redirection services
  • Holistic view of maintenance, covering not just insurance but also partnerships with tradies to deliver general maintenance solutions at discounted rates
  • Decorating Inspiration, through Suncorp’s partnership with The Block and sponsorship of The Block Shops in Sydney and Melbourne

1:50 PM How To Improve Core Banking Capabilities with Open Collaboration

This session will explore the idea of “coopetition” and creating new capabilities from partnering between banks and fintech. By providing an open space for innovation and programs that encourage testing of new ideas, banks and non-bank lenders open up opportunities to improve their operations and processes with technology partners, further adding to their core values and strength powered their legacy systems.

  • The changing landscape of ‘one stop shop’ core banking systems to modularised ecosystems built off small, contained, reliable calculation engines
  • Lean and agile programs designed by technology partners as an addition to the bank’s loan lending capabilities
  • Creating an innovation ecosystem through fintech innovation hubs to enable experimentation and collaboration
  • Integrating fintech products into loan origination process to enhance customer journey


Check out the incredible speaker line-up to see who will be joining Brett.

Download The Latest Agenda