CRO Retail Banking
Bank of Queensland
2:30 PM Case Study Banner: Integrating Responsible Lending Practices & Automating Credit Analysis to Drive Efficient & Customer-Focused Loan Platforms
In late 2014 and early 2015 Bank of Queensland (BOQ) implemented revised processes to assess actual Borrower living expenses to remove the reliance on HEM. Initial process were very much manual but BOQ has been on a pathway to automate these processes. Today, they are working with new financial technologies to reduce manual assessment of actual living expenses of their customers.
In this session, hear how:
- BOQ approached the accurate assessment of actual living expenses and the challenges this bought including manual processes and cost.
- They were able to leverage responsible lending to develop a stronger relationship and understanding with customers and improve portfolio metrics.
- BOQ is reviewing emerging technologies to automate verification processes,