01 - 02 May, 2019 | Sydney, Australia

Mayuran Sivakumar

Head of Business Performance Home Lending

2:30 PM Case Study Banner: Standardising Front-End Infrastructure To Enable Online Conditional Approval and Post-Drawdown Functionality

While digitalisation is a growing trend in the financial industry, customers are still value the support of their bank and/or broker. This view has driven the team at NAB to focus on improving their infrastructure to become faster and more standardised to offer customers a blend of digital and human aspects in their loan journey.

In this session, learn about:

  • Addressing customer loyalty by empowering existing customers to search and apply for loans in confidence with online conditional approval offerings
  • Shifting customer mentality of a traditional loan product to longer term experiences
  • New market creation and business scaling with new value propositions

Check out the incredible speaker line-up to see who will be joining Mayuran.

Download The Latest Agenda