Manager Lending Fulfilment
Credit Union Australia
3:40 PM Removing Third Party Reliance on Loan Settlement Operations and Investing in In-House Capabilities to Optimise Process Automation
The reliance on third party distributors to deliver settlement documents are a major bottleneck for small lenders such as Credit Union Australia (CUA). The need to optimise loan processes with existing resources have driven CUA to bring their settlement operations back in-house through their partnership with PEXA.
In this session, learn how:
- CUA transitioned from outsourcing their settlement operations to in-house without creating more manual work for their staff in the process
- Integrating existing resources into new systems to reduce paperwork, risk of error, and setup of settlement
- Use of new internal platform for staff to better analyse data, productivity and forecast on utilisation of processes to understand future customer demands